Safety & Trust

Your pet's safety is our top priority.

Our Commitment to Safety

At ZOZOO, we believe every pet deserves safe, trustworthy care. That's why we've built multiple layers of verification, monitoring, and support to protect you and your furry family members.

How We Keep Your Pet Safe

Verified Professionals Only

Every service provider on ZOZOO undergoes a rigorous vetting process:

  • Background checks and identity verification
  • Professional credentials and license verification (for vets, trainers, etc.)
  • Reference checks and work history review
  • Continuous performance monitoring based on reviews and reports

Providers who fail to meet our standards are immediately removed from the platform.

Real Reviews from Real Pet Parents

Every review on ZOZOO comes from verified users who have actually booked and received services. You can trust the feedback you see—no fake reviews, no manipulation.

Secure Payments

All payments are processed through encrypted, PCI-compliant payment gateways. We never store your full payment details. Your financial information is protected at every step.

24/7 Safety Support

If something feels wrong, we're here. Our safety team is available around the clock to handle reports, investigate concerns, and take action when needed. Your voice matters.

Safety Tips for Pet Parents

Before Booking

  • Read reviews and ratings from other pet parents
  • Check provider credentials and verification badges
  • Ask questions through in-app messaging
  • Review cancellation and refund policies

During Service

  • Stay present during in-home services when possible
  • Trust your instincts—if something feels off, speak up
  • Keep communication within the ZOZOO app for records
  • Document any issues with photos or notes

After Service

  • Leave an honest review to help other pet parents
  • Report any concerns immediately to our safety team
  • Contact support if you have payment or refund issues

Safe Pet Mating

Our pet mating service prioritizes health and safety:

  • All pets must have up-to-date vaccination records
  • Health clearances from licensed vets required
  • Meet in safe, neutral locations (we provide recommendations)
  • Chat with the other pet parent before meeting

How to Report a Safety Concern

If you experience or witness something unsafe, please report it immediately:

  • Use the "Report" button in the app (available on all profiles and bookings)
  • Email our safety team: safety@zozoo.com
  • Call our hotline: +20 123 456 7890

All reports are taken seriously and investigated promptly. Your identity is kept confidential.

Community Safety Guidelines

To keep ZOZOO safe for everyone, all users must:

  • Treat others with respect and kindness
  • Be honest and transparent in all interactions
  • Prioritize pet welfare above all else
  • Follow all local laws and regulations
  • Never engage in fraud, harassment, or illegal activity

Violations of these guidelines may result in account suspension or permanent removal.

Your Privacy & Data

We take data security seriously. Your personal information, pet records, and payment details are encrypted and protected. For more details, see our Privacy Policy.

Questions or Concerns?

If you have safety-related questions or want to report a concern, contact our safety team anytime at safety@zozoo.com or +20 123 456 7890. We're here to help.