Cookie Policy

How we use cookies and similar technologies.

Last Updated: January 2025

What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an app. They help us remember your preferences, keep you logged in, and improve your experience on ZOZOO.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for ZOZOO to function. They enable core features like:

  • Keeping you logged into your account
  • Remembering your language preference
  • Processing payments securely
  • Maintaining security and preventing fraud

You cannot disable essential cookies as they are required for the app to work.

Performance & Analytics Cookies

These cookies help us understand how you use ZOZOO so we can improve:

  • Which features are most popular
  • Where users encounter issues or errors
  • How long people spend on different pages
  • Overall app performance and speed

We use tools like Google Analytics. You can opt out in your settings.

Functionality Cookies

These cookies remember your choices to personalize your experience:

  • Your location preferences for finding nearby providers
  • Your saved filters and search settings
  • Your pet profiles and preferences

Advertising & Marketing Cookies

These cookies help us show you relevant ads and measure campaign effectiveness:

  • Show you ads for ZOZOO on other websites and apps
  • Avoid showing you the same ad repeatedly
  • Measure which ads lead to app downloads or bookings

You can opt out of personalized advertising in your device settings or through our app settings.

Third-Party Cookies

We use third-party services that may set their own cookies:

  • Google Analytics (performance tracking)
  • Facebook Pixel (advertising)
  • Payment providers (Stripe, PayPal)
  • Communication tools (Twilio, Firebase)

These third parties have their own privacy policies. We recommend reviewing them.

How to Manage Cookies

Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies
  • Safari: Preferences > Privacy > Cookies and website data
  • Firefox: Options > Privacy & Security > Cookies
  • Edge: Settings > Privacy, search, and services > Cookies

Note: Blocking all cookies may affect your ability to use ZOZOO.

Mobile App Settings

On mobile devices, you can manage tracking through:

  • iOS: Settings > Privacy > Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

Opt-Out Tools

You can also use these opt-out tools:

  • Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
  • Network Advertising Initiative: optout.networkadvertising.org

Other Tracking Technologies

In addition to cookies, we may use:

  • Web beacons (tiny images that track email opens and page visits)
  • Local storage (similar to cookies but stored locally on your device)
  • Device identifiers (unique IDs for mobile devices)

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry standard for how to respond to DNT signals, so ZOZOO does not respond to DNT requests at this time.

Changes to This Policy

We may update this Cookie Policy periodically. We'll notify you of significant changes and update the "Last Updated" date at the top of this page.

Questions?

If you have questions about our use of cookies, please contact us:

  • Email: privacy@zozoo.com
  • Or use the contact form on our website

For more information on how we handle your data, see our Privacy Policy.