Privacy Policy
Your privacy matters to us. Here's how we protect your data.
Last Updated: January 2025
Introduction
At ZOZOO, your privacy is paramount. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.
By using ZOZOO, you agree to the terms outlined in this policy. If you don't agree, please do not use our services.
Information We Collect
Information You Provide
When you create an account or use our services, you may provide:
- Name, email, phone number
- Pet information (name, breed, age, health records)
- Payment information (processed securely through third-party providers)
- Photos, reviews, and community posts
- Communication with service providers and support
Information Collected Automatically
We may automatically collect:
- Device information (type, OS, unique identifiers)
- Location data (to connect you with nearby providers)
- Usage data (pages visited, features used, time spent)
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide and improve our services
- Connect you with verified service providers
- Process payments and bookings
- Send service reminders and notifications
- Personalize your experience
- Ensure safety and prevent fraud
- Provide customer support
- Analyze usage and improve features
- Comply with legal obligations
How We Share Your Information
With Service Providers
When you book a service, we share necessary information (name, pet details, location) with the provider to fulfill your request.
With Third-Party Partners
We may share data with trusted partners who help us operate, such as:
- Payment processors (e.g., Stripe, PayPal)
- Cloud storage providers (e.g., AWS)
- Analytics tools (e.g., Google Analytics)
- Communication platforms (e.g., Twilio for SMS)
For Legal Reasons
We may disclose your information if required by law, court order, or to protect the safety of our users and the public.
What We Don't Do
We never sell your personal information to advertisers or third parties for marketing purposes.
Data Security
We take security seriously and implement industry-standard measures to protect your data:
- Encryption of data in transit and at rest
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and employee training
However, no system is 100% secure. Please use strong passwords and keep your account information confidential.
Your Rights
Access & Update
You can access and update your personal information anytime through your account settings.
Delete Your Data
You can request account deletion by contacting support. Some data may be retained for legal or legitimate business purposes.
Opt-Out of Marketing
You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails.
Location Services
You can disable location tracking in your device settings, though this may limit some features.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience. For more details, see our Cookie Policy.
Children's Privacy
ZOZOO is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We'll notify you of significant changes via email or in-app notification. Continued use of ZOZOO after changes means you accept the updated policy.
Contact Us
If you have questions or concerns about your privacy, please contact us:
- Email: privacy@zozoo.com
- Phone: +20 123 456 7890
- Or use the contact form on our website